I'm part human. I have feelings and am capable of learning, but I work 24/7. I recharge my batteries with electricity.. but I would love to know what coffee tastes like. I hear it's nice.

Can I answer that without getting in trouble?

The Dublin team really makes me laugh.. but Westminster has events and a great buzz in the pub next door so they're top of my list too.

There's a stunning garden in Liverpool Street, I love the skylights in the atriums in Shoreditch & Glasgow...

At Point A Hotels, we like to keep things simple. We only have two room types: Double and Twin but both rooms can come without a window, or as an accessible room.

Our rooms are compact and cleverly designed to give you everything you need to get you ready for your point b. You can store your luggage under your bed and make use of dropdown tables, handbag hooks and other space savers. All our rooms are clean and clutter-free and have ensuite bathrooms with power showers.

Room sizes vary hotel by hotel, but generally are 11-14 sqm.

Every room has a super comfy bed with a luxury mattress, plenty of under-bed storage and a sleek dropdown desk. There is a flat screen TV with plenty of channels and lots of handpicked information about the neighbourhood. All Point A Hotels offer Fast & Free WiFi so you can stay connected. All rooms have adjustable heating and cooling, full-length and vanity mirrors, hairdryer, hanging space for clothes and easy to reach plug sockets. In your ensuite bathroom, you’ll find a great power shower with shampoo, shower gel and towels. Most of our rooms have colourful mood lighting for those escapist moments.

Yes. You can control the temperature and fan speed using the control panel in your room.

Yes, we provide shower gel, shampoo and hand wash.

 Every Point A Hotel has an ironing room. Speak to the team and they can point you straight to it.

To offer our guests great value right in the heart of the action, some rooms have windows and some don’t. When you book online, you’ll be able to choose a room with or without a window. Quite a few of our frequent guests prefer rooms without windows for a super sound and silent night sleep!

No, but instead you’ll find a great power shower.

There are only kettles in hotel rooms in our Dublin hotel. However, you can always pop down to reception where you can purchase tea, coffee, drinks and snacks at any time throughout the day or night.

We do everything we can to make our hotels accessible to all. We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms with space for wheelchairs to turn, come with a wet room with fixed and movable shower heads, a shower seat and emergency assistance alarms in both the bedroom and the bathroom. These can be booked online. If you have specific concerns, please don't hesitate to contact us.

We’re sorry, our rooms aren’t designed with space for a cot.

Point A Hotel rooms are designed for no more than 2 guests.

We work hard to limit our environmental impact. All of our toilets are fitted with dual flush systems, our toiletries are not single use and the packaging is 100% recyclable.

Please come and talk to us. Our team will be happy to put things right for you. Our friendly host teams are on hand 24 hours a day, 7 days a week.

You’ll always find the best rates and availability on our website. To make a booking, select the hotel you wish to stay at, the number of nights and number of people. We take payment at the time of booking so make sure you have your credit or debit card to hand! If you experience any issues, contact the hotel you are looking to stay at for assistance. If you're looking to make a group booking, contact our Groups team for help coordinating and discounts!

You must be 18 and over to book a room with Point A Hotels. Children and young adults under the age of 18 are not permitted to stay in the hotel unless a parent or guardian is also staying in the hotel.

You can make bookings any time up to 12 months in advance.

When you make a booking you’ll be given a confirmation number which will appear on screen. You will also receive a confirmation email to the email address you provided at the time of booking.

Have you checked your junk mail? If it's not there, contact the Point A Hotel directly for assistance.

We take payment at the time of booking and once you have paid, your booking is guaranteed.

Our rates are per room, per night. They include VAT. When you book, we'll give you a total price for the rooms and number of nights you've requested.

The reason you are unable to book for the date(s) required is due to limited availability. A small number of rooms are held for those guests who wish to stay for a longer duration.

No, there are no charges for paying by credit card.

We'll need your card details to confirm you booking as we take payment at the time of booking. All your details are stored securely.

For bookings of ten or more rooms, please email groups@PointAHotels.com and our team will be in touch!

A detailed policy for your group will be provided to our team, we will endeavour to tailor the terms as best suits the group size, length of stay, advance booking window.

Sadly, we do not.

Point A Hotels doesn't allow more than two people to a room, so you will need to book two rooms or more if you have three or more people in your party.

We encourage all our guests to book direct for the best rates. Our lowest rate is the Saver rate, and you shouldn’t find it cheaper anywhere else.

If our Saver rate is no longer available, or you require a flexible booking, you'll also find our unbeatable Flexible rates.

If you sign up to join the A List, you’ll receive 10% off your booking when you log in to our website and book.

SAVER: Great if your dates are fixed! Saver rate is non-refundable, non-transferable and non-amendable. We take payment at the time of booking.

SEMI FLEX: No prepayment required at the time of booking, instead payment will be taken 7 days prior to your stay. Free to cancel 7 days prior OR amend 24 hours prior. Please note there may be a rate supplement added depending on the new dates selected.

FLEXIBLE: No prepayment required at the time of booking, instead payment will be taken on the day of arrival. You can cancel or amend your booking any time up to 2pm on the day of arrival.

We accept Mastercard Credit, Mastercard Debit, Visa Credit, Amex and Visa Debit.

We now accept Apple Pay and Google Pau - please note this is only for Saver rates.

We do not accept cheques.

We do not charge processing fees.

We take payment at the time of booking if you are booking a SAVER rate.

If you have booked a SEMI-FLEX rate we will take payment 7 days before on arrival. 

If you have booked a FLEX rate we will take payment on the day of arrival. 

This is done to speed up the check-in and check-out process. If you have booked a SEMI-FLEX or FLEX rate this also gives you more flexibility to make amendments to your booking.

A message will be displayed on screen saying that payment has been authorised. You will then receive a confirmation email including a full VAT receipt.

We use SSL (Secure Sockets Layer) encryption to make sure that any personal information that you supply as part of your booking, including your card details, is not visible to anyone else. Our website’s server is housed within a secure environment.

The Point A Hotel that you stayed at, can issue you with another receipt. Simply contact them with your name and stay dates to request.

Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any room damages and will be released upon departure. A minimum charge of £200 will apply if there are room damages or £100 if guests have been smoking within the hotel. Smoking is illegal anywhere in the hotel under UK/Irish law , this includes electronic cigarettes and guests will be asked to leave the hotel.

If you have booked a Semi-Flex rate, you can cancel your booking any time up to 7 days before you are due to arrive.

If you have booked a Flexible rate, you can cancel your booking any time up to 2pm, 24 hours before you are due to arrive and you will be refunded the full price on the card that you originally paid with. A valid credit card is required to secure the booking and full payment amount will be taken 24 hours before arrival. When you cancel your booking, we'll give you a cancellation reference number. Please make a note of this number as proof of your cancellation. If you have booked a room for more than one night and need to reduce the duration of your booking, please do so by 15:00 the day before you want to depart.

If you have booked a Saver rate, you cannot cancel your booking.

Only Semi Flex and Flexible rates will be refunded. Saver rates offer the best value, but are non-refundable.

Semi-Flex rates must be cancelled 7 days before you are due to arrive. Flexible rooms must be cancelled before 14:00 on the day before you are due to arrive.

To cancel a booking select ‘My Booking’  in main menu of the website. When prompted, enter your booking reference number, first name, surname and email address.

We’ll process your refund and send through a cancellation confirmation email within 24 hours. Remember, if you have booked a Saver rate, you cannot amend your booking, you can cancel, but there will not be a refund.

You will receive a cancellation confirmation email within 24 hours of submitting your online cancellation.

72 hours before your stay, you will receive an email with 2 links: 1 to pre-register, and a second link to pick your room through the Expect Me platform. 

You will be presented with a floor plan of the hotel, with the rooms categorised by features and locations within the hotel.

Perhaps you prefer a quiet room, away from the lift or on a higher floor? You can also add any special requests, like extra blankets or pillows. The number and type of rooms pickable is subject to availability at your Point A Hotel to suit all our guest's needs.

Follow this link here, to a video demo.

We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms.

In case of emergency, we operate a system of assisted escape for guests that need some help.

If you have difficulty walking, but do not need a specially-adapted room, we will do our best to offer you a room on the ground floor or near the lifts for easy access.

All our accessible rooms have en-suite wet rooms with walk-in power showers.

We welcome guests with assistance or guide dogs in all of our locations.

You will receive an email 2 days before your arrival date with a link to complete your Pre-registration. The process takes minutes and helps us provide a more efficient check-in process for you when you arrive at the hotel.

No need to worry, please double check the fields you are entering are correct. If you still cannot login in, our friendly hosts will be able to assist when you arrive at the hotel.

The lead guest for your booking can check-in all guests at once.

You will not receive an online registration link, however you can access this on our website under My Booking >Pre-registration.

Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any room damages and will be released upon departure. A minimum charge of £200 will apply if there are room damages.

Your room will be ready for you from 15:00 on the day you're due to arrive. If you would like an early check-in so you can start exploring, please contact us to request. We can offer early check-ins at noon, subject to availability, for an additional charge of £15.

Once you have completed online pre-registration and arrive at the hotel, you'll just need to provide us with the credit card you booked with and photo ID for non-UK residents. Leave the rest to us!

Reception is staffed 24/7, so you are free to check-in at any time of day. However if you are arriving after midnight, please get in touch with the hotel team with an eta of arrival.

Check out is at 11:00am. If you need to sleep off last night’s adventures, you can check out at 14:00, subject to availability, for an additional £15. Please contact hotel reception to inquire, the earlier we are aware of your request, the easier it is for us to accommodate!

Yes, we do! On your departure day, you’ll get an email to express check out—it’s quick and takes less than 30 seconds.

Once you check out, our team will prepare the room for the next guest, so make sure you're ready to leave before completing it. Your VAT invoice will be emailed to you soon after.

If you’d like to extend your stay with us, talk to the team and they will check availability to extend your stay.

If you need to leave luggage with us we charge £3 per bag pre check in and after check out in all London hotels, except Point A Westminster which does not offer luggage storage.

If you’d like to leave your bags at Edinburgh, Glasgow or Dublin, pre-check or post-check out, you can do so for free.

Please note, luggage cannot be stored overnight.

We are unable to accept any parcels or letters, during, before or after your stay for safety reasons.

We have allocated a food delivery collection point at all of our hotels which allow for a contactless pick-up. Unfortunately our teams are unable to bring any food to your room, so make sure to keep an eye on your app so you know when your food has arrived.

Our hotels are right in the heart of the city, so although we do not have onsite parking facilities, parking information for close by parking facilities are available on each of our hotel pages. Make sure to check it out as where possible, we have negotiated reduced rates for our guests.

We offer free WiFi to all our guests.

Connect in 3 simple steps:

• Enable WiFi on your device.
• Choose Point A Fast&Free from the list of networks. If it’s your first time at a Point A Hotel you’ll be asked to register with your name and email address. It only takes a second and after that you can connect automatically at any of our UK hotels.
• Click Connect, and you’re good to go.

Our continental breakfast buffet is complimentary when you book direct! Breakfast is available in Edinburgh, Glasgow, Kings Cross, Liverpool Street, Paddington, Shoreditch, Kensington and Dublin.

For guests booking via third party channels, breakfast can be purchased upon arrival at the hotel. The cost is £11 in Glasgow, £13 in Edinburgh & London and 13 euro in Dublin.

Canary Wharf + Westminster do not serve breakfast at this time.

We offer a continental breakfast across 9/11 hotels, the menus for each hotel can be found on their location page.

Breakfast is available every day from 06:30 to 10:30 Monday-Friday & 07:00 to 11:00 on weekends and bank holidays.

Full allergen information is available to guests on request. Speak to a member of the team, they'd be happy to help.

All our rooms will receive a full clean, fresh sheets and new towels after three days to ensure your comfort. If you would like a refresh before the three days, just ask the front desk who will be happy to help! This will include a tidy of your bed and emptying of bins.

For longer stays, your room will receive a full clean after three nights.

The Covid pandemic has resulted in us changing the way we do things, and hopefully you'll think its for the better. Things like contact free payments, contactless food delivery points, more frequent cleanining of high touch surfaces..

You can read all about our practices here.

We’ve put in place some simple, security measures to ensure all our guests have a comfortable, stay with us and feel safe, especially if they are travelling alone.

When you check-in we'll give you your room details discreetly so they are not overheard.

Every Point A Hotel has a door entry system so that only guests can enter after 23:00.

Our receptions are manned 24 hours a day, so there is always someone on hand to help.

Every bedroom door is also fitted with a deadlock and a peephole.

Unfortunately, with the exception of assistance dogs, we don't allow pets to stay at our hotels.

Under UK law it’s illegal to smoke anywhere in a hotel, this includes electronic cigarettes. Smoke detectors are in operation and guests found smoking will be asked to leave and charged £100 for deep cleaning the room. Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any charges related to smoking in the property and will be released upon departure.

Guests may be asked to pay for repairs, within reason.

Oh dear. Please email the hotel you stayed at as soon as you notice something might have been left behind. You can find their contact details here.

We'd love to hear your feedback about your stay at Point A Hotels, please get in touch at membership@pointahotels.com. If you’re unhappy, we will do our best to resolve the issue. We love the odd compliment too!

Details to contact our different teams can be found on the Contact page.